Service Levels
Clear targets for dealer-to-dealer breakdowns: swift acceptance, transparent updates, and reliable proof-of-fix and billing.
Median accept time
≤ 10 mins
ETA update after claim
≤ 5 mins
Proof-of-fix compliance
≥ 99%
Billing initiation
Same day
What we measure
- Accept time: Time from job post to attending dealer claim.
- ETA update: Time from claim to first ETA shared in-app.
- On-site updates: Photos and notes during attendance.
- Proof-of-fix: Photo evidence and signature on completion.
- Billing: Automatic creation of inter-dealer billing record on completion.
Targets
| Stage | Target | Notes |
|---|---|---|
| Accept time | ≤ 10 minutes (median) | Push notifications ensure fast pickup. |
| First ETA | ≤ 5 minutes after claim | ETA visible to the originating dealer. |
| Proof-of-fix | ≥ 99% of jobs | Photos + digital signature required to complete. |
| Billing trigger | Immediate on completion | Automated billing record between dealers. |
Incident lifecycle
- Job posted with location, tyre details and contact notes.
- Nearby dealer claims the job and provides ETA.
- On-site work with photo updates as needed.
- Completion with photo proof and signature.
- Automated billing generated between dealers.
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